Training and Consultancy Services
Learning and development
Compliance and risk minimization
Quality Improvement
Compliance and risk minimization
Quality Improvement
Overview
Pinnacle’s Training and Consultancy Service provides a range of high quality training, education and consultancy services. We are able to customise training programs and consultancy services to meet organisational and individual needs and circumstances.
Our services are aimed at three main groups:
Our qualified trainers and consultants have extensive industry experience and relevant formal qualifications. Their passion and experience facilitate an interactive, innovative and motivational learning environment for participants.
Clients utilise our services to improve outcomes for their service users and to help manage organisational risk.
Our training and consultancy services provide organisations with key skills and systems that enable their business and their people to meet the challenges and take advantage of the opportunities that are presented in a rapidly changing environment.
Our services are aimed at three main groups:
- Disability Service Providers
- Organisations who work with, or engage with, people with a disability
Our qualified trainers and consultants have extensive industry experience and relevant formal qualifications. Their passion and experience facilitate an interactive, innovative and motivational learning environment for participants.
Clients utilise our services to improve outcomes for their service users and to help manage organisational risk.
Our training and consultancy services provide organisations with key skills and systems that enable their business and their people to meet the challenges and take advantage of the opportunities that are presented in a rapidly changing environment.
Services
We provide training and/or consultancy services in the following areas:
We provide training and/or consultancy services in the following areas:
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Our training courses are customised to meet your specific needs and can be held at you workplace or other suitable venue.
Pre-course/project consultation and post-course/project follow up and support is provided to ensure the best use of your training and consulting expenditure and to reinforce learning in the workplace.
Certificates of completion and post-course summaries are provided to assist client’s to meet legislation, standards and compliance requirements.
We have a modern, well-equipped training room for hire in Ararat.
Our Trainers
Kathryn Clayton Senior Trainer and Consultant Behaviour Management, Communication, Incident Investigations, Client Rights, Recognition and Prevention of Abuse [email protected] Phone: (03) 5352 3084 Mobile: 0439 146 869 |
Anthony Mellors Senior Trainer First Aid, CPR, Defibrillation, Asthma & Anaphylaxis, Pool Lifeguard training [email protected] |
Testimonials
Past participants in training programs have said:
“The training has given me another way of thinking about challenging behaviours which I will be able to implement.”
“It was a great session. Anything that makes you think outside the circle is good”.
“All the ideas that Kathryn gave us were useful. Kathryn gave staff a clear understanding of how we as staff should be working for our clients and of the challenges that our clients face every day”.
“Everybody working in disabilities should do this course”.
“The training has given me another way of thinking about challenging behaviours which I will be able to implement.”
“It was a great session. Anything that makes you think outside the circle is good”.
“All the ideas that Kathryn gave us were useful. Kathryn gave staff a clear understanding of how we as staff should be working for our clients and of the challenges that our clients face every day”.
“Everybody working in disabilities should do this course”.
Our Clients have said:
“Kathryn has no peer; her knowledge, experience and qualifications combine with real and practical strategies that have encouraged our staff to believe that they can genuinely achieve improved outcomes.”
Bernie O’Connor,
CEO, Woodbine Inc.
“Kathryn has no peer; her knowledge, experience and qualifications combine with real and practical strategies that have encouraged our staff to believe that they can genuinely achieve improved outcomes.”
Bernie O’Connor,
CEO, Woodbine Inc.
“Kathryn is a sought after public speaker who can challenge established beliefs and practices while providing the stepping stones, guidance and training that results in long term improved outcomes for people.”
Greg McIntosh,
Manager, Local Connections, Central Highlands Area, West Division, Department of Human Services.
Greg McIntosh,
Manager, Local Connections, Central Highlands Area, West Division, Department of Human Services.
“Steve Moses is dedicated, professional and committed to working with organisations to strengthen and improve systems, processes and efficiencies, as well as staff knowledge and competencies. His clients trust Steve’s judgement and value his contribution; he has helped them to upskill staff and develop systems necessary for meeting contractual and compliance obligations. Steve has a great understanding of human services organisations and the challenges they face in the current economic and political environments and the pressure they are under to provide outcomes for clients and the community”.
Sharon McMeekin,
Director, Quantum Certification Services.
Sharon McMeekin,
Director, Quantum Certification Services.